HOTEL MANAGER
About the job
At Cross Hotels & Resorts, our passion for hospitality drives everything we do. Our success is built on the fact that we do things differently and our brands remain relentlessly relevant.
Job description
Hotel managers are responsible for making sure the services their hotel supplies are running smoothly, safety and in line with customers' expectations. Hotel managers make sure hotel facilities, such as accommodation, conference rooms, catering and sports amenities, are operational and safe on a day-to-day basis.
Core tasks, duties and responsibilities
• Interact with guests and individuals outside the hotel, including but not limited to current and potential clients, owning company representatives, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Coordinate functions and activities with the General Manager, Regional, Area and Corporate colleagues as appropriate.
• Participate in conducting weekly inspections and ensure physical facilities are kept in optimal condition by full implementations of preventive maintenance programs and plan and manage the FF&E as directed by the General Manager.
• Ensure emergency procedures are practiced and enforced to provide security and safety for guests and colleagues.
• Monitor applicable laws and regulations, including health and safety and ensure compliance.
• Establish and maintain effective internal communication and meeting structures to ensure optimum teamwork and productivity.
• Assure full responsibilities in the absence of the General Manager as appropriate and keep General Manager informed of any unforeseen events.
Job qualifications & skills
• Proven experience as Hotel Manager or relevant role
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
• Degree in Business Administration, Hotel/Hospitality Management or relevant field
