PRESS ROOM

Cross Hotels & Resorts is set to showcase its growing portfolio at Thailand Travel Mart Plus (TTM+) 2025, held from 4–6 June 2025 at Royal Park Rajapruek, Chiang Mai. Join us at Booths E22–E25 to explore a dynamic collection of hotels and resorts across key destinations—Bangkok, Pattaya, and Chiang Mai. Led by Chatchaya Glaiprayong, Head of Global Sales, the Cross team will be on-site to connect with travel trade partners and share updates on the group’s newest offerings, tailored to meet the evolving needs of leisure, business, and long-stay travellers. New hotel developments featured this year include:

Cross Hotels & Resorts proudly announces the signing of two dynamic lifestyle hotels in Batam, Indonesia: Cross Batam The Mix and Cross Vibe Batam The Mix. Strategically located within The Mix, a landmark 5-in-1 integrated development in Pasir Putih, Batam Centre, this dual-branded project is set to redefine the island’s hospitality landscape with bold architecture, vibrant social hubs, and immersive experiences tailored to today’s style-conscious and next-gen travellers. Developed by PT MIG Putra Indonesia, a joint venture between PURI Group Indonesia and Rima Properties Group Malaysia, this exciting project marks Cross Hotels & Resorts’ second venture on Batam, reinforcing the brand’s growing commitment to the island’s transformation into a regional hub for lifestyle, leisure, and MICE tourism. Catering to a diverse range of guests from Singaporean weekenders and domestic holidaymakers to Gen Z explorers, wellness travellers, and corporate event planners—the hotels offer unmatched convenience, located minutes from the Batam Centre Point International Ferry Terminal and Hang Nadim International Airport.

Introducing Seiva Brunchery, the newest culinary gem at Away Chiang Mai Thapae. Delight in a brunch menu that celebrates plant-based dishes crafted with fresh, locally sourced ingredients from Chiang Mai.​

Cross Hotels & Resorts has signed a hotel management agreement with PT Agungwaluya Kuta Pengembang for Cross Bali Waluya, a 115-key resort in Bali’s vibrant Berawa neighbourhood. Set to open in 2029, the resort will operate under the Cross brand, which stands for bold experiences and Luxury by Design. Just moments from Berawa and Batu Belig beaches, Cross Bali Waluya is positioned in one of Bali’s most in-demand areas. The resort offers one-bedroom suites, one-bedroom penthouses with jacuzzis, and two- and three-bedroom residences and penthouses with private rooftops, lap pools, and wellness amenities. Guests will also enjoy a full range of premium facilities, including a spa, fitness centre, infinity pool, kids' zone, plunge pool, restaurant and bar.

Cross Hotels & Resorts continues its strategic expansion in Indonesia with the signing of Hotel Management Agreement (HMA) with PT Bali Penida Jaya for “CROSS CELESTA NUSA PENIDA” - an upcoming luxury eco-resort set to redefine sustainable hospitality. Poised atop the breathtaking cliffs of Nusa Penida, this five-star retreat will offer unparalleled views of Kelingking Beach and the Indian Ocean while championing environmentally conscious design.

Cross Hotels & Resorts continues to strengthen its footprint in Indonesia with the signing of a Hotel Management Agreement (HMA) with Geonet Property & Finance Group for a new 120-suite resort in Berawa, Bali, set to open in 2028. Strategically located in one of Bali’s most vibrant districts, the new property is designed as a family-friendly destination, catering to the growing trend of immersive, all-in-one hospitality experiences. Guests will enjoy a rooftop restaurant & bar, a speakeasy lounge, retail and F&B outlets, a lagoon-style saltwater swimming pool, and a dedicated wellness centre, ensuring a seamless blend of comfort, convenience, and lifestyle-driven experiences.

Step into Chef Wat’s culinary world , where the rich flavours of the river come alive through creativity and heritage at Away Bangkok Riverside Kene.

Cross Hotels & Resorts , a leading hospitality company based in Southeast Asia, is excited to announce its participation at the prestigious World Travel Market (WTM) 2024, taking place from 5 th to 7 th November at ExCeL, London, UK. With a remarkable portfolio of 28 outstanding hotels across Thailand, Indonesia, Vietnam, and Japan, Cross Hotels & Resorts features six distinct brands: Cross, Cross Vibe, Away, Lumen, Kaura, and Cross Collection. Recognised as the preferred hotel management operator in the APAC region for those seeking innovative alternatives to global chains, Cross Hotels & Resorts is rapidly expanding its presence in the hospitality industry . With ambitious plans to grow its portfolio from 28 to 100 hotels by 2030, the brand is poised to solidify its leadership position. Focusing on growth, technology integration, and a guest-centric approach, it aims to redefine the hospitality landscape in the years to come. From vibrant city hotels to tranquil luxury villa resorts, Cross Hotels & Resorts takes pride in curating unique experiences designed for discerning travellers across various segments, from leisure seekers to luxury enthusiasts. At WTM, Cross Hotels & Resorts is thrilled to announce a series of exciting developments, showcasing new openings across Southeast Asia, enhancements to existing properties, and updates on sustainability initiatives. These advancements highlight the brand’s commitment to delivering unique and personalised guest experiences in sought-after destinations, while ensuring sustainability remains at the forefront of its operations through eco-friendly practices and a dedication to responsible tourism. Cross Hotels & Resorts is addressing the growing concern of overtourism by shifting focus toward offering unique experiences in less-explored, under-the-radar neighbourhoods in popular destinations, reducing the impact on crowded tourist hubs while benefiting local communities. The company is committed to creating sustainable tourism models that distribute the benefits of travel more evenly. “We’re focused on developing properties in lesser-known areas that offer travellers a more authentic, immersive experience while alleviating the pressures on traditional tourist hotspots," explains Harry Thaliwal, CEO of Cross Hotels & Resorts. "For example, instead of simply staying in central Bangkok, we are promoting areas like Udomsuk and Srinakarin, vibrant neighbourhoods brimming with local culture, hidden gems, and excellent transport links, providing the perfect balance between city excitement and suburban tranquillity." By guiding tourists to these neighbourhoods, Cross Hotels & Resorts is working to reduce congestion and minimise environmental impact while fostering meaningful connections between visitors and local communities. This strategy not only mitigates waste and overcrowding but also supports local businesses and cultural initiatives, leading to long-lasting benefits for the area. By encouraging guests to venture beyond the typical tourist hotspots, Cross Hotels & Resorts enhances the travel experience for those seeking fresh perspectives after frequent visits to familiar destinations. This approach resonates particularly well with Gen Z travellers, who increasingly seek authentic adventures and meaningful interactions. Rather than sticking to crowded, well-trodden paths, this generation is drawn to destinations that offer opportunities to engage with local cultures, discover hidden gems, and enjoy personalised, sustainable travel experiences. By catering to these preferences, Cross Hotels & Resorts positions itself as a leader in the evolving hospitality landscape, prioritising both guest satisfaction and community well-being. Thaliwal concludes, "Our aim is to cater to these changing preferences by creating destinations that are not just accommodations but gateways to deeper cultural experiences, helping to redefine the future of travel while maintaining harmony with local ecosystems.”

Join Chef O as he transforms Udomsuk’s vibrant flavours into creative dishes, celebrating local heritage at Lumen Bangkok Udomsuk Station.

東京, 日本 — 旅行業界におけるグローバルリーダーであるフライトセンタートラベルグループ傘下のCHRホテルズ＆リゾーツ（旧クロスホテルズ＆リゾーツ）は、日本で新しいブランドアイデンティティを正式に立ち上げ、同社の世界展開における大きな節目を迎えました。東京で開催された「ジャパンロードショー」イベントで、CHRホテルズ＆リゾーツは、ホスピタリティ、不動産、観光、投資の各分野から80人以上の主要関係者を集め、日本市場に向けて再構築されたブランドポートフォリオを紹介しました。 このブランド変更により、CHR の「Cross」ブランドは「Yond」に移行し、「Cross Vibe」は「Yond Gen」になります。この進化は、伝統的なホスピタリティを「超える」という CHR の使命を体現し、ラグジュアリーと異文化体験を融合させた没入型のゲスト体験に重点を置きます。さらに、包括的な企業ブランドである Cross Hotels & Resorts は、ライフスタイルホテルの厳選されたポートフォリオ（コレクションブランド）を表す新しい「CHR Collection」に合わせて、CHR Hotels & Resorts に改名されました。 CHR ホテルズ＆リゾーツの CEO であるハリー・タリワー氏は、ブランド変更のビジョンを次のように語りました。「YondとYond Genでは、日本のダイナミックな市場に共鳴するブランドを導入するとともに、旅行者に文化と結びついた上質な体験を提供しています。CHR ホテルズ＆リゾーツという新しいアイデンティティは、日本での信頼と国際基準のサービスを組み合わせ、グローバル チェーンに代わる選択肢としての当社の役割を強調しています。」

Bali, Indonesia – Cross Hotels & Resorts proudly powered Lapathon 3.0, an inspiring community event that took place at Berawa Field on 21 - 22 September, 2024, aimed at raising both awareness and funds for mental health programs in Indonesia. This year’s Lapathon saw the active participation of Cross Hotels & Resorts’ team, led by our Country Manager – Indonesia, Evan Burns. Together, they contributed an exceptional effort to this cause, showcasing the group’s ongoing commitment to social responsibility and wellness within the communities it serves. Now in its third year, Lapathon has grown to become a signature event, bringing together local businesses, international brands and individuals to rally behind a common cause, supporting mental health initiatives. Cross Hotels & Resorts a driving force behind the event, not only powered the organization but also took an active role in its execution, with their team covering an incredible 900 kilometers over the course of the event in 24 hours.

Join Chef Nu as he takes you on a journey from bartender to chef, blending Thai and Western techniques to craft sustainable, delicious dishes.

Cross Hotels & Resorts is thrilled to announce a significant Hotel Management Agreement (HMA) with Yutthaporn Development, marking an exciting step forward for both companies. This two-hotel deal for Cross Vibe Bangkok Srinakarin and Lumen Bangkok Srinakarin exemplifies our shared commitment to delivering outstanding lifestyle hospitality experiences in Bangkok’s dynamic Srinakarin district.

Cross Hotels & Resorts proudly presents our "Gastronomy Greenprint" series, starring the talented Chef Khem from Cross Chiang Mai Riverside. Embark on a journey where tradition meets innovation and sustainability.

Cross Hotels & Resorts proudly participated in the prestigious Bali & Beyond Travel Fair - BBTF 2024, held on June 13-14 2024 at Bali International Convention Centre in Nusa Dua. This annual event brought together industry leaders, travel enthusiasts and key stakeholders from across the globe to explore and celebrate the diverse offerings of the travel and tourism sector.

Cross Hotels & Resorts has signed a major hotel management agreement with PT Yetosa Pratama Sukses (Puri Group) for Cross Batam Antapura, a 340-key tropical island paradise. Developed under the ‘Luxury by Design’ concept and set amid stunning natural beauty, the resort is scheduled to welcome its first guests in 2027.

Cross Hotels & Resorts proudly announces the launch of its new destination-centric brand, LUMEN, a hybrid hotel that amplifies the character of its neighbourhood and celebrates the community. The opening of Lumen Bangkok Udomsuk Station marks a paradigm shift in guest enhancement for Cross Hotels & Resorts as the company expands its portfolio with a vision to redefine the hospitality experience.

Asia-Pacific's foremost hospitality management group, Cross Hotels & Resorts, renowned for its array of stylish properties spanning boutique retreats to opulent resorts, proudly announces the signing of a momentous double agreement with PT Sunset Studio One, a subsidiary of PT Bhuwanatala Indah Permai Tbk (BIP Group), to launch the chic Cross Vibe brand in Indonesia.

As the holiday season approaches, countless households worldwide anticipate the joy of a traditional festive dinner. Yet, mastering the art of flawlessly cooking a dozen diverse items can pose a daunting challenge for many. Now, picture doing this not once but twice – catering to two distinct households with varied tastes. This is a routine undertaking for Chef Pornchai ‘Nu’ Butipunka, Cluster Executive Chef overseeing the bustling kitchens at Cross Pattaya Oceanphere and Cross Vibe Pattaya Seaphere. At the outset of his career, Chef Nu made a pivotal choice to transition from crafting drinks behind the bar to donning the hat of a junior chef in the kitchen. Leap forward three decades, and he now ascended to the esteemed position of Cluster Executive Chef at two hotels, where he skillfully manages four distinct dining outlets. In essence, Chef Nu’s career trajectory is truly nothing short of inspiring.

Nestled in close proximity to the renowned surf breaks of Balangan Beach in the vibrant heart of South Bali lies the exquisite Cross Bali Breakers Resort. Here, serenity and bespoke services converge to craft a luxurious retreat, thoughtfully designed for couples, friends and families alike. Fulfilling guest requests on a daily basis is I Putu Wardana, who proudly serves as executive chef at Cross Bali Breakers. Happily married with two wonderful children, Chef Wardana’s culinary journey began in earnest in 1997. Over the following decades, he honed his gastronomic skills at various esteemed establishments with stints at Novotel, Conrad, Maya Sanur Hotel & Resort, Warisan Restaurant and now with Cross Bali Breakers.

Located in the trendy On Nut neighborhood, Cross Vibe Bangkok Sukhumvit continues to delight guests with its choice of luxury accommodation, exceptional cuisine and top-notch facilities that include a salt-water pool and a traditional Japanese-inspired spa that boasts its very own Onsen. But at the heart of the chic city hotel is 4K Café and Bar, a culinary workshop that satiates the hunger pangs of its guests from sunrise to sunset. The maestro orchestrating this epicurean realm is Chef Phikhatham ‘Ocean’ Thaiarsa, an accomplished chef de cuisine who began his odyssey right out of high school. The son of government officials, Chef Ocean opted to cut his own career path rather than follow his parents into the Thai civil service. Starting on the bottom rung of the ladder as a 16-year-old, his steely determination and passion for excellence has seen him rise to the top of his trade.

Cross Hotels & Resorts, a trailblazing force in the hospitality market, has unveiled its latest triumph, an exciting hotel management agreement with PT. Grha Swahita (BIP Group) that will see Cross Paasha Bali Seminyak become part of an exclusive portfolio on 1st January 2024.

Cross Hotels & Resorts is thrilled to announce the successful conclusion of the 'Lapathon' event, held on 16-17 September, which aimed to raise crucial funds for mental health initiatives across Indonesia.

Every culinary artist has a unique journey that leads them to the world of flavours and creativity. For Dumrongsak ‘Jay’ Thiangsiri, Executive Chef at Cross Pattaya Pratamnak and Kliff Beach Club, the path to becoming a renowned chef started with a simple love for providing nourishing meals to family and friends at home.

Cross Hotels & Resorts proudly announces the multitude of awards received by Away Chiang Mai Thapae, highlighting its unwavering commitment to sustainability.

Discover the culinary magic at Away Bangkok Riverside Kene, where our creative epicurean teams create mouthwatering dishes that combine the best flavors from the East and West. Executive Chef ‘Chalermkit Chaichote’ fearlessly pushes the boundaries of gastronomy, capturing the hearts of our guests. Immerse yourself in our captivating retreat near the Chao Phraya River, where contemporary elegance meets traditional Thai charm.

Cross Hotels & Resorts, a leading name in the hospitality industry, is delighted to announce that it has been honoured with the prestigious 'Best International Luxury Boutique Hotel Chain' award at the India Travel Awards 2023. This recognition underscores the brand's commitment to excellence and its relentless pursuit of providing unparalleled luxury experiences to its discerning guests.

Here we catch up with Executive Chef Wathit “Khem” Rungrojwattana, Executive Chef of Cross Chiang Mai Riverside to find out more about his cooking philosophy, inspirations and thoughts on experimental dining experiences.

As the curtains came down on the Bali & Beyond Travel Fair 2023 (BBTF), Cross Hotels & Resorts triumphantly basked in the glow of yet another exhilarating and triumphant event, captivating attendees as its seven remarkable properties in Indonesia swiftly became the talk of the town.

タイ・バンコク本拠でライフスタイルホテルやリゾートホテルを運営するクロスホテルズ＆リゾーツ（CROSS HOTELS & RESORTS）。世界各国にネットワークを持つオーストラリアの大手旅行会社フライト・センター・トラベル・グループを親会社に持つ強力な顧客基盤を背景に、東南アジアや豪州等で17ホテルを展開する。日本では2021年7月、沖縄・古宇利島に「アウェイ沖縄古宇利島リゾート（AWAY OKINAWA KOURI ISLAND RESORT）を開業したが、今後、都市部も含めてさらに出店展開を進めたいとしている。 同社はCROSS、AWAY、LUMEN等のブランドを展開。CEOのHarry Thaliwal（ハリー・タリワー）氏は「当社の運営ホテルは、都市部でも宿泊客1組の平均泊数が2泊を超え、1週間の長期滞在も珍しくない。ステイケーションやワーケーションの需要にいち早く着目し、それに対応した機能・サービスを提供してきた」と語る。 日本国内への出店にも意欲を持つ。「沖縄にフランチャイズの施設があるが、東京や大阪等の大都市圏をはじめとする全国各地で、直営・MCによる契約形態も含めて展開を進めていきたい。ホテルはオーナーと運営会社との話し合い・コミュニケーションによって付加価値が創出される。立地環境やエリア特性を反映したホテル開発も収益性に大きく影響するので、各ホテルブランドの基準に沿った上で、様々な条件に柔軟に対応したい」としている。 同社は親会社である世界的旅行会社、フライト・センター・トラベル・グループのネットワークを最大限に活用。旅行に必要なサービスをトータルで提供できることを強みとする。 「フライトセンタートラベルグループは、本拠地のオーストラリアとニュージーランドのみならず、南北アメリカ、EMEA （欧州・中東・アフリカ大陸）、アジアでも事業を展開。約40の旅行ブランドを有する。特に法人旅行の領域においては。各地のランドオペレーターとの提携を通じて約90カ国・地域のネットワークを持つ。日本においても宴会場や会議室を館内に備えたホテル、または国際会議場や展示会場が近隣にあるホテルの開発または運営にも力を入れたい」とタリワー氏。 

The villagers of Manggis transform the future of tourism with kaura bali

AB アコモ㈱は、グローバルにネットワークを持つトラベルカンパニーのフライトセンタートラベルグループ（以下、 FCTG）の傘下であるグロバルホテルブランド、クロスホテルズ＆リゾーツ（以下、CHR) とマスターフランチャイズ 契約を締結し、2021 年 7 月に「アウェイ沖縄古宇利島リゾート」を開業した。コロナ禍で世界的にホテル業界の景 況感が下落する中、両社がパートナーシップを結んだ経緯および今後の戦略について AB アコモ㈱常務取締役の阿 部吉文氏とクロス ホテルズ & リゾーツ代表取締役社長のハリー・タリワー氏に聞いた。

As Thailand gears up for its first full tourism high-season since 2020, Cross Hotels & Resorts is continuing to enhance its presence in Bangkok with the signing of a new hotel management agreement (HMA) for a stunning riverfront property with Kene Hotel Bangkok Co., Ltd., that is sure to reignite the desire for authentic, community-based travel experiences.

As the hospitality sector begins to display a resurgence in global travel, Cross Hotels & Resorts is ramping up its environmental awareness credentials with the recent signing of two new hotel management agreements (HMA) in Bangkok and Pattaya.

Harry Thaliwal, CEO of Cross Hotels & Resorts has announced the promotions of Paul Wilson to the positioning of Executive Vice President, Ratchaya Termsilkanok to VP Strategy & Digital Transformation, Evan Burns to Country Manager Indonesia, and Tran Lam to Director of Technical Services & Business Development, as part of the company's bold expansion across Asia Pacific and beyond. “I couldn’t be more excited for the future of Cross Hotels & Resorts, with the energetic young leadership team we have developed from within, our potential is unlimited,” says CEO Harry Thaliwal. “There is no one better than our new Executive Vice President, Paul Wilson, to both inspire and deliver on our promise of operational excellence throughout our business. The tremendous growth we’ve experienced over the past years is only the beginning.” “Together with Ratchaya Termsilkanok, Evan Burns, and Tran Lam, we have already celebrated several signings across Asia Pacific this year, including our 716 key mega deal with Tan Thanh Trading & Tourism JSC in Vietnam, and 6 hotels in Bali.” he continues, “Traditional models of hospitality business and operations are out. We are focused on dynamic commercial growth by doing it ‘The Cross Way’ – scalable, sustainable, and profitable for all our partners.”

Cross Hotels & Resorts has signed a hotel management agreement (HMA) with PT. Origin Resorts Lombok that welcomes Away Lombok Mandalika and Amber Lombok Beach by Cross Collection to its growing portfolio.

"This partnership will be a huge success as I believe Cross Hotels & Resorts’ expansion in Indonesia will continue to grow." - Harry Thaliwal. Read more..

Cross Hotels & Resorts continues to add to its impressive portfolio of boutique properties with Haven’t Met Bangkok Silom and Itz Time Hua Hin Pool Villa.

Cross Hotels & Resorts has signed a major agreement in Vietnam with a combined room count of 716 keys, led by Harry Thaliwal. Read more..

Cross Hotels & Resorts recognizes the opportunities in the Japanese inbound and outbound markets, and to reinforce its expansion plans into the Japanese market, Cross Hotels & Resorts has appointed Biz M Asia as their General Sales Agent (GSA) in Japan. The Japanese market is one of the ‘Big 4’ key players in the Asian tourism and hospitality market, the other players being Thailand, Bali and Vietnam. Biz M Asia will represent Cross Hotels & Resorts and support the opening of the Away Okinawa Kouri Island Resort property, as well as represent all hotels in their portfolio in the Japanese market. Lead by Mary Tolentino, fondly known as ‘Mary San’ in the Japan travel industry; Mary has over three decades of experience in sales and marketing and representing international hotel brands and independent properties in key destinations. Her knowledge and extensive network in the industry will bring Cross Hotels & Resorts closer to the Japanese market and help Cross Hotels & Resorts become one of the favored hotel brands of choice for Japanese travelers both domestically and abroad. Biz M Asia specializes in selling to professional wholesalers, retail leisure travel agencies as well as corporate and group travel, all of which are key markets for Cross Hotels & Resorts. In 2018 and 2019, inbound markets from Thailand and Australia experienced significant growth, with almost 1.3 million Thais and 20,000 Australians traveling to Japan each year. Vietnamese and Indonesian travelers to Japan grew substantially in previous years, with Japan welcoming approximately 260,000 travelers from these markets each year. Japanese outbound travelers to these same markets also grew significantly with approximately 1.7M Japanese visitors to Thailand, 260,000 to Bali and almost 1 million Japanese visitors to Vietnam over the same period. “Cross Hotels & Resorts has 7 hotels in Japan; we look to see growth in the Japanese market both domestically, as well as establishing Cross Hotels & Resorts as a preferred option for outbound Japanese leisure and business travelers. Having a dedicated Japan based GSA is a demonstration of our commitment to growth and commitment to our local partners,” said Paul Wilson, Executive Vice President - Commercial, Cross Hotels & Resorts. “Cross Hotels & Resorts has so much to offer. The unique designs that you experience in each property along with impeccable service and dynamic teams make them a perfect fit. We are proud to be working and representing Cross, Cross Vibe and Away in the Japanese Market,” said Mary Tolentino With its vision and effort, and robust sales and distribution supported by Flight Centre Travel Group, Cross Hotels & Resorts will be actively expanding across the Asia Pacific region in the coming years. Cross Hotels & Resorts currently operate 22 hotels across three distinct brands – Cross, Cross Vibe and Away in Thailand, Vietnam, Indonesia and Japan.

Cross Vibe Bangkok Udomsuk Station is slated to open in Q4 2022. Despite the challenges that the pandemic has prompted in the hospitality world. Read more..

Cross Hotels & Resorts, a leading hotel operator with properties across Asia, has introduced guestroom tablets in a bid to enhance its guest experience – acting on consumer insight that shows guests expect in-room tablet technology as part of a luxury hotel stay. With properties in Indonesia, Thailand, Vietnam and Japan, Cross Hotels & Resorts is focused on delivering a memorable, high quality guest experience. Consequently, the brand regularly conducts research into guest behaviours and expectations, with the latest findings revealing that guestroom tablets are becoming an increasingly anticipated guestroom fixture. Recognising the opportunity to increase both guest satisfaction and hotel efficiency, Cross Hotels & Resorts turned to SuitePad, Europe’s leading provider of digital guest communication solutions for hotels, to implement its in-room tablet technology. Designed to perform as a convenient, one-stop concierge, SuitePad’s tablets act as a digital guest directory, enabling guests to access key hotel services, including F&B ordering, laundry services, in-room entertainment, control of room cleaning services and all-important information for the hotel and surrounding areas. Guests can also book additional activities via the tablet, such as spa treatments, rounds of golf and more. Furthermore, with anti-COVID measures set to feature prominently in future hotel thinking, the tablets help to reduce touchpoints and cleaning, as well as reducing guest-staff contact – meaning they add a layer of safety to the guest experience. Cross Hotels & Resorts has embraced SuitePad’s in-room tablet technology at 4 of its properties, with plans to roll it out to all. The brand is seeking to make its services more accessible to guests by digitalising them and hosting them in one, clearly defined place. For the hotel, they provide additional benefits by improving efficiency, making it easy to update information for each room, while also allowing for targeted guest communications to promote offers, experiences and even other hotels in the group. The tablets are easy to wipe down and clean, enabling smooth compliance with COVID cleaning regulations, with direct staff-guest contact also lessening the risk of COVID transmission. Moritz von Petersdorff-Campen, Co-Founder and Managing Director of SuitePad, said: “The target market of Cross Hotels & Resorts is young and tech focused, so SuitePad’s tablets very much fit within the expectations of that particular demographic, helping to enhance the guest experience and suit their needs.” He added: “Hotels are examining their processes now more than ever, and SuitePad’s offering helps to streamline operations, freeing up staff time through automated alerts and uniform updates. Gone are the days of having to go to each room to manually update guest information, as SuitePad allows you to easily refresh content across all tablets, while guests can also enjoy access to all they need at their fingertips.” The first phase of the roll-out sees SuitePad tablets available to guests at Cross Pattaya Oceanphere, Cross River Kwai, Away Chiang Mai Thapae and Away Bali Legian Camakila. By the end of 2021, the digital concierge will be available across all Cross Hotels & Resorts properties. Harry Thaliwal, CEO of Cross Hotels & Resorts, speaking of their experience of SuitePad, said: “Our guests are our absolute focus, and as a forward-thinking company we’re always ready to act on any opportunity to enhance our guest safety and experience to ensure a seamless stay. For us, SuitePad offers the right solution as we look to accelerate our growth trajectory across Asia Pacific. The feedback so far on SuitePad has been brilliant!”

Cross Hotels & Resorts, recently signed a significant hotel management agreement with Kasetsinn Co., Ltd. to open Cross Pattaya Phratamnak. Read more...

In a landmark development for Asia’s hospitality sector, Cross Hotels & Resorts has expanded its regional footprint with entry to Japan. Read more..

March 16, 2021, Cross Hotels & Resorts is pleased to announce that Harry Thaliwal has been elevated to the lead role of Chief Executive Officer. Read more..

Eclectic, urban and uber-chic, the award-winning Cross Chiang Mai Riverside Resort in Thailand, from the Cross Hotels & Resorts portfolio, believes in service excellence. Ranked number one since June 2018 among more than 500 Chiang Mai hotels on TripAdvisor, the Cross resort has maintained the sacred spot by listening to guests and meeting their needs. “Through the art of excellent service and building experiences that won’t be forgotten, we cater to the specific individual needs of guests of each and every nationality. This is one of the core reasons why we have maintained the coveted spot-on TripAdvisor,” says, General Manager, Cross Chiang Mai Riverside Resort. Centrally located and in close proximity to both business and shopping districts, the resort serves as the perfect confluence for business and leisure guests. Close to the largest shopping mall in Chiang Mai and the city’s Night Bazaar, guests at the resort can simply take in the Chiang Mai vibe when outside or take in the riverside view from the property itself. Room categories include the Garden View Suite, River View Suite, Grand Suite River View, Pool Suite and Tamarind Suite, all equipped with the most modern facilities and comforts that are synonymous with the Cross brand. Excellent service and a leisurely atmosphere ensure guests are at ease and well looked after. Cross Chiang Mai Riverside Resort, with its unique design that aesthetically blends modern and traditional Lanna-style elements, also serves as the perfect backdrop for intimate weddings. The hotel offers an extensive vegetarian set menu for its Indian guests, ensuring they enjoy their ‘home away from home’. Keeping in tune with the guests’ desire to be involved in some family-friendly activities, the resort also has a bouquet of offerings for its guests, such as a world-class gymnasium, and free bicycle and kayak usage. Cross Chiang Mai Riverside Resort can also arrange for a river cruise or an elephant tour for guests.

Step into a world of sun-splashed beaches, lush landscapes, and modern living spaces at Cross Vibe Pattaya Seaphere Residence by Thailand-based hotel group Cross Hotels & Resorts. Nestled in a serene corner of Pattaya’s Jomtien beach, Cross Vibe Pattaya Seaphere is the perfect chic and chilled-out holiday destination. This modern design hotel offers guests a relaxing, cosmopolitan location that sets the scene for the ultimate holiday getaway. This month, Cross Vibe Pattaya Seaphere Residence celebrates its third anniversary! Making the most of its location to give guests that feeling of being in Zen mode, the property has on offer some much needed relaxation at its rooftop. Guests can take in a panoramic view of the sea while chilling out at Cross Vibe Pattaya Seaphere’s stylish rooftop bar, anytime between 5:00 pm – 11:00 pm daily. Sky Vibe Rooftop Bar serves up a wide selection of snacks, beverages and cocktails, along with delicious international fusion dining. For those looking to dip into water while still enjoying a spectacular view, the 8th floor infinity pool will let them take in Pattaya’s lush scenery and calm sea, far above ground level. With its poolside bar and unique designs, the area is the perfect place to unwind throughout the day, from 7:00 am – 11:00 pm. But, a great place to stay also needs to be accompanied by delicious food and snack options. From 6:30 am-10:30 pm, the 4K Restaurant lets you capture the serenity of the sea while enjoying the wide range of local and international delicacies served. For a delightful stay, the trendy residence offers 65 rooms. In true Cross Vibe style, the design of the residence both impress and inspire the guest. Within the locality there is an abundance of major tourist attractions, including three large water parks, Koh Laan Island, Thailand’s well-renowned floating markets, golf courses and, of course, the tourist city of Pattaya.

By the Gulf of Thailand is Cross Pattaya Oceanphere, a property that combines the luxury of pool villas with the piquancy of Indian dishes that guests can get customised to suit their taste. It is the city’s only five-star collection of private pool villas under an international brand. Part of the Cross Hotels & Resorts portfolio, Cross Oceanphere provides a taste of tropical paradise just steps away from the Gulf of Thailand and the historic former pirate enclave of Bang Saray. The resort’s delightful pool villas are perfect for couples, families and groups – offering pure holiday comfort in an attractive modernist design. What makes Cross’s vibe all the more pleasing is its pair of superb casual dining outlets – Ocean Bistro and Chili Blue Pool Bar. Combining the very best of local and international cuisine, chefs here carefully prepare each dish to suit all tastes and palates. From the fully open kitchen, talented chefs use fresh ingredients to deliver a world-class dining experience, and some popular Indian dishes make the menu all the more special. “While we already serve some popular Indian dishes, we are open to creating special dishes for our Indian guests. This interactive menu aims at tantalising the four senses - touch, sight, smell and taste - stepping away from the traditional form of cooking. Our specialty creations include ‘Smoke Infused Lamb Rogan Josh’ and ‘Prawn Goan Curry Pouring Pots’ that are made using fresh Indian and organic Thai herbs,” says Chef Sunil Ghidiyal, Cluster Executive Chef, Cross Pattaya Oceanphere and Cross Vibe Pattaya Seaphere. The resort also offers mouthwatering breakfast and vegetarian menus, and guests can have their dishes customised because the hotel never refuses a request. “We have a policy where we do not refuse a guest, provided we have the ingredients on hand,” Ghidiyal adds. On the breakfast menu are some Indian favourites such as stuffed parathas and poha rice, while the all-day dining menu includes a selection of curries (lamb and chicken), dal makhani, shahi paneer and naan bread. Charming, spacious and beautifully furnished, the resort’s 59 pool villas offer privacy and every modern convenience for the guest’s enjoyment. Cross Pattaya Oceanphere offers the finest holidays at the most affordable prices and is open to collaborations with and incentives for the Indian travel trade.

Whether you’re looking for a full-blown Bangkok adventure, a romantic getaway or simply want to chill out, Cross Vibe Bangkok Sukhumvit, by Cross Hotels & Resorts, has got you covered with experience packages that include unlimited BTS rides, Muay Thai training sessions, spa treatments and romantic dinners. From the delightful ambience in the lobby lounge to the exquisite serenity of Yan Spa, the hotel offers guests a unique experience unlike any other hotel in Bangkok. A saltwater pool and sundeck & bar complement the fitness and spa facilities. Casual dining is available in the signature 4K Café, where scrumptious Thai fusion as well as Western dishes are served. Cross Vibe Bangkok Sukhumvit is perfectly located in the On Nut residential area of Bangkok – away from the chaos but close to the action. Shopping malls, supermarkets, bars, restaurants, coffee shops, markets and the full vibrancy of Bangkok is right at its doorstep. The vibrant nightlife scenes of Ekkamai and Thong Lo lend another amenity to life in this eclectic, up and coming corner of Bangkok. Just a few minutes from BTS On Nut, the hotel offers guests the very essence of a true design hotel experience with the youthful and chic ambience of the Cross Vibe brand. With a focus on design, the trendy 7-storey hotel features 145 uniquely designed rooms as well as 121 luxury residences. These residences, available for short and long-term rental include studios, one and two-bedroom residences, as well as an ultra-luxurious three-bedroom duplex. The hotel offers 123 Standard rooms, 10 Superior rooms, 12 Suites, 85 Studios, 28 one-bedroom residences, 7 two-bedroom residences and 1 three-bedroom residence. Each room is equipped with individually-controlled air conditioning, cable and satellite TV, Wi-Fi, electronic safe, coffee and tea making facilities, working desk and minibar. What’s nearby Endless discoveries can be made within 20km of Cross Vibe Bangkok Sukhumvit, including the Hof Art Space Sukhumvit, the Em Shopping District, Terminal 21 and local markets. Guests can also wander around and enjoy the city’s fine art and architecture.